Compliments & Complaints

For Complaints and compliments please contact the practice manager Ms Lisa Yates. The best form of contact is by email at marshall.sharples@nhs.net addressed directly to Lisa. This account is continually monitored and emails will be passed to the manager. Alternatively, select option 1 from the telephone options and request a call back.

Information can be found in the attached link below.

The same information can be used for complaints and compliment

Complaints leaflet

We would also suggest you can consider Health Watch Warwickshire who can be contacted via:

http://www.healthwatchwarwickshire.co.uk/

Telephone: 01926 422823

The main office number is open from 9am -5pm, Monday to Friday.

Or email:  info@healthwatchwarwickshire.co.uk

Healthwatch Warwickshire is the independent consumer champion, created to gather and represent the views of the Warwickshire public on health and social care issues.

• Our Mission
• to be the “consumer association” for those who use health and social care services in Warwickshire
• to enable those who are seldom heard to have a real say and an effective voice in the decisions that affect them
• to be a critical friend to those who provide health and social care service in Warwickshire

If you are not satisfied with the way your complaint has been dealt with or you feel unable to deal with the practice an alternative point of contact is the Risk & Complaints Manager, NHS Warwickshire Complaints Department, Westgate House, Market Street, Warwick, CV34 4DE.  Telephone 01926 493491 Ext 419/417