What to do in an emergency?

In an emergency, if for any reason you cannot contact the doctor you should dial 999 and ask for the ambulance service.   Please note, should you experience chest pain, loss of blood or suspected broken bones at any time of the day, ring 999 immediately.

To contact the Doctor between 8-9am and 6-6:30pm in an emergency please call the surgery and follow the recorded instructions.

When either Shenington or Fenny Compton Surgery is closed in the afternoon please telephone the other surgery for appointments or advice although the telephone system will transfer you automatically if you ring the closed surgery.

GP Out-of-hours

If you need to see a doctor or nurse urgently, between 6.30pm and 8.00am, Monday to Friday or any time on a Saturday or Sunday (and Bank Holidays)and it can not wait until your GP is open, please telephone 111.

If you forget this number, you can always call your surgery and their answer machine will tell you this number. A trained call handler will answer your call and take some personal details and basic information about the problem you are calling about. If the call handler thinks you need an emergency ambulance they will arrange this.

If you do not need an emergency ambulance you will either be asked to attend the Out of Hours Treatment Centre, or a nurse or GP will call you back to advise you on the most appropriate care.

You will need to make your own way to the Out of Hours Treatment Centre. In exceptional circumstances transport may be provided for people with access difficulties. A home visit will only be made if it is considered necessary by a GP or nurse.

Visits will occur in order of clinical priority.

The out of hours service is for urgent help and advice only. It is not designed for the request of repeat prescriptions, test results or for making appointments. Please contact your GP surgery during opening hours to arrange these. Remember to arrange repeat prescriptions with your GP in good time.