Fenny Compton Surgery

 

The High St, Fenny Compton, Southam, CV47 2YG | Tel: 01295 770855

Current time is 02:41 - Sorry, we're closed

The Surgery, Stocking Lane, Shenington, Banbury, Oxon, OX15 6NF | Tel: 01295 678124

Current time is 02:41 - Sorry, we're closed

NHS

Welcome to Fenny Compton & Shenington Surgery

URGENT NEWS ABOUT BLOOD TESTS                

                  

There is a national shortage of blood bottles, which is expected to last until at least 17th September 2021. This is affecting every healthcare service provider. We have therefore been told by the NHS to postpone all non-urgent blood tests.
We will:
• Review all of the required blood tests to determine those that can safely be delayed
• Advise you if we feel that you urgently require having blood taken to assist your treatment
• Add your name to a waiting list to rearrange your blood test
• Advise you when the situation changes

We are extremely sorry for the inconvenience. This is something that is completely out of our control.

**Update on Covid 19 vaccinations** 

The government has announced that all children aged 12 to 15 in England will be offered one dose of the Pfizer-BioNTech Covid-19 vaccine. Invitations for the vaccine are expected to begin next week (20-26 September). The vaccination programme for this age group will be delivered through schools, not via GP practices. Parents and guardians of those eligible will be contacted when it’s their turn to get the vaccine. 

Covid-19 booster jabs are expected to be offered to eligible groups in the coming weeks.   The booster jab should be given at least six months after your second dose of the vaccine. The NHS will contact you when it is your turn to get the booster vaccine, so please don’t contact the NHS. If you are invited, it is vital you attend so that you have the best possible protection against Covid-19.

 

Open letter to all patients regarding workload at the practices

We hope that this letter finds all of our patients and their families well. It’s been an unbelievable last 18 months and I’m sure that like us, you are waiting for the day when life can return to some sort of normality. Thank you to all those patients who have sent messages of support to us during this challenging time, it has meant a lot to us as a team.

We are writing this letter to outline what’s happening at the surgery at the moment – which will be very different from the view portrayed in some parts of the media. We feel that unless we are transparent and honest with our patients, nothing will change, and we need things to change. This letter is a plea for your help to make those changes.

To be clear, this isn’t about preventing you from accessing our services. We are here to help you when you need us but the reality is, there’s only so much we can do in a day.

The team is drowning and we don’t say that lightly. The entire team is worried about the toll the pandemic is taking on the practice and are highly concerned about the associated backlog that the pandemic has caused.

The clinical team are dealing with almost twice the number of patients in a day than they did before the pandemic. This also means an increase in calls, emails, hospital letters, test results and everything associated with providing care for our patients. In addition to the usual day to day work, we are also being inundated with requests from patients for online access and COVID vaccination queries. We understand this but again, there are only so many hours in a day to get all of this work done. We fear that if we don’t try and make changes in a controlled way, the team will get burnt out and our waiting times to receive help will steadily get worse.

We have always prided ourselves on the level of access we provide for our patients. In many parts of the country, waiting times are 2 weeks and more for a routine consultation with a GP. As we write this letter, our next routine available appointment is less than a week away. The problem is that before the pandemic, it was less than 48 hours. We know our patients have high expectations of us quite rightly, but we simply cannot maintain that at the moment.

Likewise, our new telephone system provides us with an average waiting time for your call to be answered. In May, the average was just 1 minute 53 seconds. We really are all working as hard as we possibly can for you.

So, what can you do to help us? Actually, quite a lot. If we can make a few controlled changes, it will make the world of difference to the day to day running of the surgery and the wellbeing of the staff.

  1. Please be kind not matter how frustrated you are

Our team are being abused on an almost daily basis and over time, this has a terrible impact on them. The team are trying to help you even if you’re not happy with what is being offered. We cannot accept abuse and we have a duty of care to our team to protect our employees from abuse when they are at work. All calls are recorded and we will officially warn those patients who are particularly abusive. Equally, if you are unhappy with the way you have been dealt with, please call the surgery and ask to speak to the practice manager.

  1. Can I just have a chat with the Dr, it won’t take long

If you ask to speak to a Doctor, they need to have a slot available for that to happen. Once they are fully booked, they cannot accept more patients, unless it’s an emergency.

  1. Non-urgent enquiries over the phone

Please don’t call the surgery at 9am if you need to make a general enquiry. This could be anything from a query about a report to a question about opening times. Try our website first as it has recently been updated and may contain the information you are looking for. If you do have a non-urgent query, it would really help us if you could call in the afternoon after 1pm. This will ensure that the patients who need an appointment that day can get through to us.

  1. Select the correct option when you call

When you call, please select the correct option to help direct your call. If you cannot reach the team you need, for example, the secretaries, please don’t try another team as they don’t have the knowledge to help you. We know there have been a few teething problems with the new system but we’re working to resolve these glitches.

  1. A 10 minute slot is for 1 problem

We do understand that patients may have multiple issues to discuss with the Doctor, but they can only deal with so many issues at once. Please don’t keep a list of issues and expect them all to be dealt with at once. We would ask you to prioritise your list if you have one and discuss the most urgent issue only. Please don’t be surprised if you are asked to make another appointment if you have multiple issues to discuss.

  1. Queries about hospital referrals

We have noticed a marked increase in calls to us asking about hospital appointments. We have no access to your hospital care and would ask that if you have a question about waiting times or appointments, you contact the hospital yourself in the first instance.

  1. Giving a reason for your appointment

The receptionist will ask you for a reason for the appointment. This isn’t because they want to prevent you making an appointment. It is to ensure you are booked in with the correct healthcare professional. A lot of patients demand to see a Doctor even when someone else could potentially help sooner. Giving a few brief details also allows the reception team to spot when something may be more serious and this is flagged up to a Doctor.

  1. Emails requesting appointments

Please don’t try to bypass the appointment system by emailing us for an appointment. Though emails are monitored frequently, they are for non-urgent queries. If you request an appointment, my reception team have been instructed to reply and advise that you need to call the surgery to make an appointment.

  1. Cancelling your appointment if you no longer need it

If you no longer need your appointment, please contact us to cancel. This will free up vital slots for other patients.

  1. Be available for the Doctor when they call

We understand this is difficult when we cannot confirm a definite time for your call. It really helps the Doctors if you can take the call the first time they try. The Doctors don’t have the time to make multiple attempts to reach you due to the level of demand. It helps if you can tell the receptionist which number is the most suitable for the Doctor to call you on.

Thank you for taking the time to read this letter. Making a few small changes will make a huge difference to us. We know the effects of the pandemic will be around for a long time to come and we continue to work hard for our community and offer the best possible service under these challenging circumstances.

Best Wishes to you all

From Dr Janet Marshall, Dr Tom Sharples and Lisa Yates (Practice Manager)

 

Opening Times For Fenny Compton

  • Monday
    09:00 until 18:00
  • Tuesday
    09:00 until 18:00
  • Wednesday
    09:00 until 18:00
  • Thursday
    09:00 until 13:00
  • Friday
    09:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Opening Times For Shenington

  • Monday
    09:00 until 13:00
  • Tuesday
    09:00 until 13:00
  • Wednesday
    09:00 until 13:00
  • Thursday
    09:00 until 18:00
  • Friday
    09:00 until 13:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED