You said, We did

Feedback is very important to us and we see this as a way to improve our services to you. We capture feedback in a number of ways – via Friends and Family responses, complaints, compliments and google reviews.

We want our patients and their families to know that we are listening to their feedback and where possible, we will make changes based directly on your comments.

 

YOU SAID: Recently, we received a google review that raised concerns that our telephone opening greeting was too long.

WE DID:     In conjunction with a telephony provider, we moved some of the less important messages to other parts of the system, so cutting down on the wait time to speak to a receptionist.

 

We encourage all patients and/or their families to contact us if you have any issues. We are listening and we thank you for helping tom improve our services.